Glass Doctor of Elko

We came here to get our windshield fixed after it was damaged by debris on the interstate. They had some of the cheaper rates in the area, and were able to get us in quickly (we wanted to avoid a fix-it ticket so this was nice). All seemed well until the day of our appointment. We drove two hours to get to Elko (closest place to get services like this besides SLC), and after dropping our car off, we got a call from them 5 minutes later in our taxi saying that the windshield they had ordered/had on hand was warped and they wouldn’t be able to install it. We got the taxi to take us back, where the the lady at the counter explained that they would have to order another one and wouldn’t be able to schedule another appointment for us for three weeks! This is where I really expressed my disappointment, and asked if they have any quality assurance testing when the windshields get delivered, and why they were just figuring this out now?? She apologized, and asked if she could set us up with an appointment. I told her that we would need to reconsider our options and give them a call back. Then, there was suddenly an opening for the same time next week. I think she moved some things around to fit us in which I do appreciate, but I just thought it was funny that it took me mentioning finding business elsewhere to make it happen. I wasn’t even going to leave a review because when it was all said and done, the windshield got fixed, albeit a week behind schedule. However, today when I was driving I went to fix my rear view mirror and it straight up came off! This isn’t an old car; when they installed the windshield they didn’t put all the pieces back on right. Now I have to fix that. Thanks. Definitely would go elsewhere next time.

Paula and her crew were very professional and the install of the new window in my home went without a hitch. Yes, I would use Glass Doctor again.

Awesome service. The gentleman serving our house was quick and efficient and was able to replace our window in less than an hour. Great pricing too.

Top notch service. Very professional and prompt. Aaron and Colette are awesome !!! And they have a huge stock of semi windshields. Couldn't ask for more. Other company's were telling me it would take up to 3 days to order a windshield. Or telling me they had a 3 week wait for an appointment. Check out these folks they will do you right !! From a very happy driver.

They installed my window in 2013 , they broke my aluminum siding in almost half of the window, plus two stool. They use silicon to glue the trim around the window , the trim will look ugly. Over just three years they look ugly already!